Last Updated: [Date – June 1, 2025]

At Shovniq (referred to as “Shovniq,” “we,” “us,” or “our”), we are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, process, store, and share your information when you access or use our website www.shovniq.com and our related services.

By accessing or using our Services, you agree to the collection and use of your information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not use our Services.

1. Information We Collect

We collect various types of information to provide and improve our Services to you, our valued customers, and our empowering women entrepreneurs (sellers).

A. Information You Provide Directly to Us:

• Account Information: When you create an account (as a customer or seller), we collect your name, email address, phone number, and password.
• Customer Information: When you make a purchase, we collect shipping address, billing address, payment information (e.g., credit/debit card details, UPI IDs, bank account details – though actual sensitive payment data is processed by secure third-party payment gateways), and order details.
• Seller Information: When you register as a seller, we collect your business name, contact person’s name, email address, phone number, business address, bank account details (for payouts), and necessary KYC (Know Your Customer) documents (e.g., PAN card, Aadhaar card, business registration documents, even if GST is not required for onboarding, identity verification might be). We also collect information about your products (e.g., descriptions, images, pricing).
• Communications: Information you provide when you communicate with us, such as customer support inquiries, feedback, or participation in surveys.
• Other Information: Any other information you voluntarily provide through the Services.

B. Information We Collect Automatically:

• Device and Usage Information: When you access our Services, we automatically collect information about your device and how you interact with our website. This includes IP address, device type, operating system, browser type, referring URLs, pages viewed, time spent on pages, clickstream data, and dates/times of access.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like web beacons and pixels) to enhance your Browse experience, analyze site usage, personalize content and ads, and remember your preferences. You can manage your cookie preferences through your browser settings.
• Location Information: We may collect general location information (e.g., IP address) to determine your approximate geographic location for service delivery, but we do not collect precise GPS location without your explicit consent.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Maintain Services:
  • Facilitating purchases and sales between customers and sellers.
  • Processing payments and managing transactions.
  • Handling product listings and managing seller accounts.
  • Providing customer support and responding to inquiries.
  • Delivering products and services.
• To Improve and Personalize Services:
  • Analyzing usage patterns to enhance website functionality and user experience.
  • Personalizing content, product recommendations, and advertisements.
  • Developing new features and services.

For Communication:

• Sending transaction confirmations, order updates, and service-related notifications.
• Sending marketing and promotional communications about Shovniq’s products, services, offers, or news (with your consent where required).

For Security and Fraud Prevention:

• Detecting, preventing, and investigating fraudulent or illegal activities.
• Protecting the security and integrity of our Services and users.

For Legal and Compliance:

• Complying with applicable laws, regulations, and legal processes in India.
• Enforcing our Terms and Conditions and other policies.

For Analytics and Research:

• Conducting research and analysis to understand market trends and improve our business operations.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

• With Other Users (Customers & Sellers):
  • Customers: Your shipping address and contact details (name, phone number) are shared with the seller to facilitate product delivery.
  • Sellers: Your business name, product listings, and contact information (as publicly displayed on your Shovniq store) are visible to customers. Customer information (name, address, contact) is provided to you for fulfilling orders.
• With Service Providers: We engage third-party service providers to perform functions on our behalf, such as:
  • Payment processing (e.g., Razorpay, PayU)
  • Shipping and logistics (e.g., Delhivery, Blue Dart)
  • Website hosting and maintenance
  • Data analytics
  • Marketing and advertising services
  • Customer support services
  • These service providers are bound by confidentiality obligations and are only permitted to use your information for the specific purposes for which we provide it.
• For Legal Reasons: We may disclose your information if required to do so by law, in response to a court order, subpoena, or other legal process, or if we believe it’s necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or others.
• Business Transfers: In the event of a merger, acquisition, restructuring, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
• Aggregated or Anonymized Data: We may share aggregated or anonymized data (which cannot be used to identify you) for research, marketing, analytics, or other purposes.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, and the applicable legal requirements.

5. Your Data Protection Rights (Under DPDP Act, 2023 – Expected)

As a data principal under the upcoming Indian Digital Personal Data Protection Act, 2023 (DPDP Act), you are expected to have certain rights regarding your personal data. While the Act is being implemented, Shovniq aims to facilitate these rights where applicable:

• Right to Access: You may have the right to request access to your personal data that we hold.
• Right to Correction/Rectification: You may have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure/Deletion: You may have the right to request the deletion of your personal data under certain circumstances.
• Right to Grievance Redressal: You have the right to grievance redressal regarding the exercise of your rights.
• Right to Nominate: You may have the right to nominate another individual to exercise your rights in case of your death or incapacity.

To exercise any of these rights, please contact us using the “Contact Us” section below. We may need to verify your identity before fulfilling your request.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Third-Party Links

Our Services may contain links to third-party websites or services that are not owned or controlled by Shovniq. We are not responsible for the privacy practices or the content of these third-party websites or services. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Services after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Grievance Officer at:

Grievance Officer Name: Shovniq Support Team
Email: support@shovniq.com
Address: Noida Gautam Buddh Nagar, Uttar Pradesh
Phone: +91 8595 309 109